Plow And Hearth
Plow And Hearth Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plow And Hearth has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to talk to customer service prior to order, But umbrellas are junk, Ease of ordering.
Cons: Poor customer service, Complete misrepresentation of product, Did not fully refund me.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS!", "DO NOT BUY FROM THIS COMPANY", "The company deserves to be trusted as to the return policy. I had absolutely no issue at all.", "Don’t buy from this company!", "don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plow And Hearth has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to talk to customer service prior to order, But umbrellas are junk, Ease of ordering.
Cons: Poor customer service, Complete misrepresentation of product, Did not fully refund me.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS!", "DO NOT BUY FROM THIS COMPANY", "The company deserves to be trusted as to the return policy. I had absolutely no issue at all.", "Don’t buy from this company!", "don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string".
Most users ask Plow And Hearth for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Resolved: I need to talk to a Supervisor. Thank you. Saundra
Company fixed the issue and I have been provided with apology. I remade the order and am expecting an etigere to be delivered soon. Thanks, Saundra
My 20 per cent discount didn't get subtracted Deep Creek Etagere this morning.from the total. I ordered the wrought iron Etagere that measures 20" W x 14" D x 68.4" H.
Thanks. Saundra
Difficulty putting in order attempting for at least 40 min Never ever had issue
Trying to place order
Losing patience on all this texting back & forth
And order not putting through
Never ever had an issue
Beginning to think this
Is a ***
Poor Website Coding
I have been trying for over a week to place an online order with Plow & Hearth...but every time I've attempted to sign in, it just wipes the credentials and requires sign in again.
After four tries, I gave it a couple hours, thinking they'd have fixed it. NOPE.
Even a week later, still in the sign in loop.
I don't have this kind of time, and I refuse to do business with a vendor who ignores the obvious weaknesses in their Line of Business website. Pathetic.
When I questioned it... t hey just told me to create another profile. I did...STILL COULDN'T SIGN IN.
Never again, and I'll make sure that everyone I know knows NEVER TO GO NEAR PLOW & HEARTH.
They used to be good, but now??
Did a hedge fund buy them out or something? Whatever it is that's buggering their website is also buggering their business...because I've never seen so many unhappy customers in my LIFE!!
Caveat emporium, friends...Caveat emptor.
Oh...and also NEVER AGAIN.
N. Spencer Huaute
User's recommendation: AVOID AT ALL COSTS!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Statesville, North CarolinaVery unhappy customer
I was gift a bulb of the month club for Christmas, December and Januarys bulbs were as expected/ stated on website. February was extremely disappointing instead of the 4white marvel tulips,4 canasta tulips,4 Leen van mark tulips and 4 seadov tulips I wound up with 3 amaryllis, Im assuming left over from Christmas. Calling customer service was a complete waste of time as we were told they must have been ordered through their garden department and there was nothing they could do
DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY
User's recommendation: DO NOT BUY FROM THIS COMPANY
Return item not needed
Very positive, easy process. All went very well.
No complaints. I ordered a fireplace backing for my daughter and because of the smaller size of the fireplace she had the feet were not needed and were able to be returned.
Everything worked out just fine without those feet. Plow and hearth values their customers, and makes things easy in their interactions.
User's recommendation: The company deserves to be trusted as to the return policy. I had absolutely no issue at all.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to file a claim and am unable to do so. Would like to speak to a customer service rep.
I ordered a coat rack from Viva Terra that was supposedly hand carved and in one piece. It came in three pieces obviously severely broken.
I have been trying to rectify this issue and have been given the runaround by three different so-called customer service reps.
I would never recommend this company or any of its affiliates to anyone! I have been scammed out of a good sum of money from this outfit and..I AM PISSED!!
- Lack of customer service and support for their products
Preferred solution: Full refund
User's recommendation: Don’t buy from this company!
Looking for an item
I dont wish to rate your customer service , it is not the reps fault , The item I was looking for was in the fall catalog in 2 Sizes, Wanted the larger size which I guess you no longer have , found it elsewhere at a much better orice
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad product and customer service!
I recently purchased a bench and once received, noticed that there were multiple issues/scratches on the metal and stain spots on the wood. Their customer service department told me to donate the bench only to find out they would not refund nor replace the item because the item was donated.
This is despite the fact that they told me to do so. Beware!
- Poor customer service
Preferred solution: Full refund
The WORST! Expensive item arrived in a completely destroyed box, missing pieces and I'm being penalized money-wisw for returing the item. I will never ever buy from them or shop there again!!!!!!
If I could give a minus million review, I would!
DO NOT SHOP HERE. You will be sorry!
These people charge an arm and a leg, then send you crap
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBroken umbrellas
I ordered 2 umbrellas and covers from Plow and Hearth in April or May. I used the smaller one maybe 6 times and the 9 ft.
one maybe 3 times.
both snapped (the mechanisms that raise and lower the umbrella. I no longer have the receipt, and when I called your customer service, they said they could not refund or replace the umbrellas unless I sent a picture of the damththe; mechja MDon
- Usually good products
- Usuallly good company
- But umbrellas are junk
Preferred solution: I would like to get a 9 ft ALUMINUM umbrella as a replacement with a midnight hydranga cover. I will send the damaged umbrella back in the box you send the new one in. You don't have to send the smaller umbrella as my husband is determined to work on it.
User's recommendation: don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string
Quality of merchandise
I purchased the largest Hydrangea rug they had. It is supposed to be an indoor outdoor rug.
It wouldnt last five minutes outdoors. It is pilling and fuzzing up after only a couple of months by two senior citizens in tennis shoes with no pets. Really bad quality. Really expensive and not worth it.
I heard a Chinese company bought them.
Not the same company they were twenty years ago. Wont buy from them again.
User's recommendation: Buy elsewhere
4 Months and paid order not received
Paid for a log rack and cover in March 2021 and still not received July 23, 2021. They are selling them currently in catalogs with no indication of back order status.
User's recommendation: Beware of time to receive products. It takes months
Martin pole is not online w/ Martin houses
Agent had no way of finding or ordering pole. House was $139.00 I would think they would have poles.
Preferred solution: Pole
User's recommendation: Martin house Not well built for $139
Item not sent
When I ordered my item it was NOT shown as being on back- order. After waiting for weeks I called PH, only to be told that my item is NOW on back-order.
I never would have ordered it if they had been up-front about its availability. Never again.
Preferred solution: Deliver product or service ordered
User's recommendation: CALL first to make sure they actually have the item IN stock
Order Delayed
I placed an order on 1/3/21, and of course I keep getting notifications of the order delay. Once the new shipping date arrives, another email says delayed again.
They have no problem taking my money, but their lack of response and delays are complete BS. Buyer be warned!!!!!
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerQuestion on Arlberg artifical tree coming from china/question for corporate to respond.
I bought a Arlberg artificial Christmas tree, your website did not state where it was made. Picked up the boxed tree at the store and a big white shipping label Illumax China Limited, uni7AD2 place, 15 Cheung Shun Street, LAICHIKOK, Koneoon, Hong Kong.
I thought that China borders were closed.! Checked with the CDC, they did not respond with any answer, still checking it out and who is going to answer the questions. Is this tree safe to use in our home? Considering where it came from.
Minimal information on how this tree was made. I already called your customer service, but can't answer with satisfaction. This question is for Corporate to respond to. I was not excited to see where it came from.
This is an expensive tree, and wondering if it was worth the money, or exactly what I am purchasing or paying for. Shameful that our products cannot be made in the USA.
Preferred solution: Let the company propose a solution
About
, , , ,
Plow & Hearth is a retail company which specializes in lifestyle and home products. It was founded as a retail store in Virginia in 1980. The company headquarters is based in Madison, Virginia, USA. Plow & Hearth offers a broad range of products under the following categories: indoor living, outdoor living, garden, footwear, and shop by room. It also provides fireplaces, stoves, heaters, and fireplace accessories. There are more than 20 stores across the United States. The company ships products worldwide. Express delivery service is available. It accepts returns within 90 calendar days of the purchase day. Available payment options are Visa, MasterCard, American Express, Discover, and PayPal.
Plow And Hearth is ranked 194 out of 992 in Supermarkets and Malls category
USA
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