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Plow And Hearth - The item in the catalog is not what I received

The item i ordered was not the same ad the catalog. But i am kerpong it anyway. Because the person i gave it to likes it
#1438058
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I have never received the product I ordered. When I contacted customer service they informed me that the item was delivered. If I have a problem I need to contact the shipper. No proof of delivery, no investigation, nothing. I did not check any reviews on the company...
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Anonymous
Sandra McCann

I am sad to say I agree. I have always thought Plow and Hearth to be reputable also. I usually order holiday greenery from LL Bean but decided to place one order from P&H. Liv...

1.0
I didn't like
  • Poor return contact
  • Lack of customer service and support for their products
#1431595
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Plow And Hearth - Spammer

I get spams EVERYday from this pain in the butt company and I have never bought anything from them.
#1414716
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I ordered a fireplace screen and fireplace tools to have in our new to us home for Thanksgiving. I paid almost $50.00 for two day delivery on 11/16. On 11/23 I received the fireplace tools but no screen. When I called they told me the screen comes by regular ups and...
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#1406563
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I ordered the Plow and Hearth Curved Wood Rack through Amazon - it's Plow and Hearths choice to sell their products through third party vendors. The screws that are supposed to hold the large curved pieces together are far too long and the assembly instructions are...
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2.0
I didn't like
  • Lack of customer service support for their products
  • Lack of customer service and support for their products
  • Lack of customer servicesupport for their products
#1364796
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Plow And Hearth - Quality products & full satisfaction guarantee--Yeah, right
Plow And Hearth - Quality products & full satisfaction guarantee--Yeah, right
We will never do business with them or any of their subsidiaries again. If you choose to do so, beware and have low expectations for over-priced junk. My daughter bought a Mayfair Bonded Leather Wing Chair and Ottoman with the Christmas money I gave her in 2014. The...
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2.1
I didn't like
  • Poor quality
  • Poor return contact
#1359295
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Plow And Hearth - Disappointed in quality

This year I ordered a 2nd wicker pouf side table and its totally different from last year's....quality is not the same...doesn't match but too much hassle to return!!!!
2.8
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1276338
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I ordered a curved wood pathway. the picture of this item showed a curve with a straight section. I phoned their customer service prior to ordering. I was told, the picture is exactly how the item will appear. I asked how wide was each section of wood. Customer service...
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1.9
I liked
  • Being able to talk to customer service prior to order
I didn't like
  • That the item received was not what customer service described
  • Complete misrepresentation of product
#1236005
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DO NOT ever give them your e-mail address! I am very protective of my e-mail address, I never receive SPAM, etc. I purchased something from Plow & Hearth online (requiring me to give them my e-mail address), and within 1 week, I started receiving over 10 SPAM e-mails a...
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Anonymous
Tamar42

Charlottesville manager Hank is RUDE!!!!!! And he lies. Promises of product for a month. Nothing. Now he can't get it.Also, there is a supervisor in the store that NEVER sleak...

#1171036
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Contact Plow And Hearth

Mailing Address:
Plow And Hearth, LLC
7021 Wolftown-Hood Rd
Madison, Virginia 22727
United States
Phone:
(800) 494-7544
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Ordered rug (waterhog). Many size choices but Sizing was important so I paid extra to get the 3 foot x 5 foot size. Rug arrived & it was 33" x 50". Not even close to 3' x 5' (36" x 60"). I called & the Rep said the "website states the sizing is approximate". I said 33"...
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1.8
I liked
  • Ease of ordering
I didn't like
  • Complete misrepresentation of product
#1125000
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