Plow And Hearth

Trying to place order

Losing patience on all this texting back & forth

And order not putting through

Never ever had an issue

Beginning to think this

Is a ***

I was gift a bulb of the month club for Christmas, December and Januarys bulbs were as expected/ stated on website. February was extremely disappointing instead of the 4white marvel tulips,4 canasta tulips,4 Leen van mark tulips and 4 seadov tulips I wound up with 3 amaryllis, Im assuming left over from Christmas. Calling customer service was a complete waste of time as we were told they must have been ordered through their garden department and there was nothing they could do

DO NOT WASTE YOUR MONEY BUYING FROM THIS COMPANY

Very positive, easy process. All went very well.

No complaints. I ordered a fireplace backing for my daughter and because of the smaller size of the fireplace she had the feet were not needed and were able to be returned.

Everything worked out just fine without those feet. Plow and hearth values their customers, and makes things easy in their interactions.

I ordered a coat rack from Viva Terra that was supposedly hand carved and in one piece. It came in three pieces obviously severely broken.

I have been trying to rectify this issue and have been given the runaround by three different so-called customer service reps.

I would never recommend this company or any of its affiliates to anyone! I have been scammed out of a good sum of money from this outfit and..I AM PISSED!!

I dont wish to rate your customer service , it is not the reps fault , The item I was looking for was in the fall catalog in 2 Sizes, Wanted the larger size which I guess you no longer have , found it elsewhere at a much better orice

I recently purchased a bench and once received, noticed that there were multiple issues/scratches on the metal and stain spots on the wood. Their customer service department told me to donate the bench only to find out they would not refund nor replace the item because the item was donated.

This is despite the fact that they told me to do so. Beware!

If I could give a minus million review, I would!

DO NOT SHOP HERE. You will be sorry!

These people charge an arm and a leg, then send you crap

I ordered 2 umbrellas and covers from Plow and Hearth in April or May. I used the smaller one maybe 6 times and the 9 ft.

one maybe 3 times.

both snapped (the mechanisms that raise and lower the umbrella. I no longer have the receipt, and when I called your customer service, they said they could not refund or replace the umbrellas unless I sent a picture of the damththe; mechja MDon

I purchased the largest Hydrangea rug they had. It is supposed to be an indoor outdoor rug.

It wouldnt last five minutes outdoors. It is pilling and fuzzing up after only a couple of months by two senior citizens in tennis shoes with no pets. Really bad quality. Really expensive and not worth it.

I heard a Chinese company bought them.

Not the same company they were twenty years ago. Wont buy from them again.

Paid for a log rack and cover in March 2021 and still not received July 23, 2021. They are selling them currently in catalogs with no indication of back order status.

Agent had no way of finding or ordering pole. House was $139.00 I would think they would have poles.

When I ordered my item it was NOT shown as being on back- order. After waiting for weeks I called PH, only to be told that my item is NOW on back-order.

I never would have ordered it if they had been up-front about its availability. Never again.

I placed an order on 1/3/21, and of course I keep getting notifications of the order delay. Once the new shipping date arrives, another email says delayed again.

They have no problem taking my money, but their lack of response and delays are complete BS. Buyer be warned!!!!!