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Customer service

I ordered the 7.5 foot Nordmann fir artificial Christmas tree from Plow and Hearth. Keep in mind this tree was $450.

When it arrived to my disappointment one of the strands of lights on one of the sections was not working. When I called customer service they said there was nothing that they could do. They were not sure if the tree would be discontinued so they could not even recommend sending me a part or where to direct me to get the part. I feel that Plow and Hearth could have given me a partial credit in their catalog for the tree since it was so much money.

I do like the tree, why should I have to pay to return it if it is not in perfect working order. Very, very disappointed in Plow and Hearth. Essentially they just said tough luck and kept my payment in full. I would think twice about ordering from them again.

Especially something so costly. This tree is not available from any other distributor or I probably would have sent it back.

Product or Service Mentioned: Plow And Hearth Nordmann Fir Christmas Tree.

Reason of review: Damaged or defective.

Monetary Loss: $450.

Preferred solution: Price reduction.

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