Plow And Hearth
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Plow And Hearth Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plow And Hearth has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to talk to customer service prior to order, But umbrellas are junk, Ease of ordering.
Cons: Poor customer service, Complete misrepresentation of product, Did not fully refund me.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS!", "DO NOT BUY FROM THIS COMPANY", "The company deserves to be trusted as to the return policy. I had absolutely no issue at all.", "Don’t buy from this company!", "don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Plow And Hearth has 1.7 star rating based on 41 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Being able to talk to customer service prior to order, But umbrellas are junk, Ease of ordering.
Cons: Poor customer service, Complete misrepresentation of product, Did not fully refund me.Recent recommendations regarding this business are as follows: "AVOID AT ALL COSTS!", "DO NOT BUY FROM THIS COMPANY", "The company deserves to be trusted as to the return policy. I had absolutely no issue at all.", "Don’t buy from this company!", "don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string".
Most users ask Plow And Hearth for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Plow And Hearth Reviews
"Return item not needed"
Very positive, easy process. All went very well. No complaints. I ordered a fireplace backing for my daughter and because of the smaller size of the fireplace...
"Very unhappy customer"
I was gift a bulb of the month club for Christmas, December and Januarys bulbs were as expected/ stated on website. February was extremely disappointing...
Leland, North Carolina
Difficulty putting in order attempting for at least 40 min Never ever had issue
San Francisco, California
Poor Website Coding
I have been trying for over a week to place an online order with Plow & Hearth...but every time I've attempted to sign in, it just wipes the credentials and requires sign in again.
After four tries, I gave it a couple hours, thinking they'd have fixed it. NOPE.
Even a week later, still in the sign in loop.
I don't have this kind of time, and I refuse to do business with a vendor who ignores the obvious weaknesses in their Line of Business website. Pathetic.
When I questioned it... t hey just told me to create another profile. I did...STILL COULDN'T SIGN IN.
Never again, and I'll make sure that everyone I know knows NEVER TO GO NEAR PLOW & HEARTH.
They used to be good, but now??
Did a hedge fund buy them out or something? Whatever it is that's buggering their website is also buggering their business...because I've never seen so many unhappy customers in my LIFE!!
Caveat emporium, friends...Caveat emptor.
Oh...and also NEVER AGAIN.
N. Spencer Huaute
User's recommendation: AVOID AT ALL COSTS!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Statesville, North Carolina
Very unhappy customer
User's recommendation: DO NOT BUY FROM THIS COMPANY
Grand Rapids, Michigan
Return item not needed
User's recommendation: The company deserves to be trusted as to the return policy. I had absolutely no issue at all.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want to file a claim and am unable to do so. Would like to speak to a customer service rep.
- Lack of customer service and support for their products
Preferred solution: Full refund
User's recommendation: Don’t buy from this company!
Piscataway Township, New Jersey
Looking for an item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Bad product and customer service!
- Poor customer service
Preferred solution: Full refund
The WORST! Expensive item arrived in a completely destroyed box, missing pieces and I'm being penalized money-wisw for returing the item. I will never ever buy from them or shop there again!!!!!!
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Broken umbrellas
- But umbrellas are junk
- Usuallly good company
- Usually good products
Preferred solution: I would like to get a 9 ft ALUMINUM umbrella as a replacement with a midnight hydranga cover. I will send the damaged umbrella back in the box you send the new one in. You don't have to send the smaller umbrella as my husband is determined to work on it.
User's recommendation: don't buy plow and hearth umbrellas. It is impossible to take pictures of a broken string
Dayton, Ohio
Quality of merchandise
User's recommendation: Buy elsewhere
Howell, Michigan
4 Months and paid order not received
User's recommendation: Beware of time to receive products. It takes months
Martin pole is not online w/ Martin houses
Preferred solution: Pole
User's recommendation: Martin house Not well built for $139
Item not sent
Preferred solution: Deliver product or service ordered
User's recommendation: CALL first to make sure they actually have the item IN stock
Hillsborough Township, New Jersey
Order Delayed
User's recommendation: Buyer Beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Question on Arlberg artifical tree coming from china/question for corporate to respond.
I bought a Arlberg artificial Christmas tree, your website did not state where it was made. Picked up the boxed tree at the store and a big white shipping label Illumax China Limited, uni7AD2 place, 15 Cheung Shun Street, LAICHIKOK, Koneoon, Hong Kong.
I thought that China borders were closed.! Checked with the CDC, they did not respond with any answer, still checking it out and who is going to answer the questions. Is this tree safe to use in our home? Considering where it came from.
Minimal information on how this tree was made. I already called your customer service, but can't answer with satisfaction. This question is for Corporate to respond to. I was not excited to see where it came from.
This is an expensive tree, and wondering if it was worth the money, or exactly what I am purchasing or paying for. Shameful that our products cannot be made in the USA.
Preferred solution: Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Absence of Customer Service
- Merchandise is top rate
- Customer service is the pitts
Preferred solution: Deliver product or service ordered
User's recommendation: Until my problem has been taken care of, I cannot recommend Plow & Hearth.
About
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Plow & Hearth is a retail company which specializes in lifestyle and home products. It was founded as a retail store in Virginia in 1980. The company headquarters is based in Madison, Virginia, USA. Plow & Hearth offers a broad range of products under the following categories: indoor living, outdoor living, garden, footwear, and shop by room. It also provides fireplaces, stoves, heaters, and fireplace accessories. There are more than 20 stores across the United States. The company ships products worldwide. Express delivery service is available. It accepts returns within 90 calendar days of the purchase day. Available payment options are Visa, MasterCard, American Express, Discover, and PayPal.
Plow And Hearth is ranked 192 out of 537 in Supermarkets and Malls category
USA
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